Our quality improvement systems ensure that we achieve high standards. Computer controlled wash formulas and drying methods are only part of the process. We also have bar coding of our speciality linen and all carts. Our systems provide Clients with information about their laundry costs and utilization history.

HLS is proud to be ISO 9001 registered. We test our linen and monitor new textiles to ensure cleanliness control, whiteness, color retention and tensile strengths. Measurable linen quality parameters have been established to ensure product quality and services are consistently adhered to. These parameters are reviewed by our linen users committee. Any issues that are raised are dealt with immediately so that both partners continue to operate in an environment in which both are satisfied.

Concerns for excellent care and patient comfort are evidenced by the quality of our finished goods. The ongoing quality improvement systems at HLS ensure that we meet the requirements of our customers with consistently high standards of quality linen. An illustration of our commitment to you is in the degree of detail to which our team will work with you in order to ensure your complete satisfaction.

• The HLS processing plant is fully equipped and ventilated so as to prevent the dissemination of contaminants. The ventilation system includes adequate intake, filtration, exchange rate and exhaust in accordance with Local, Provincial and Federal requirements.
• We deliver clean linen and pick up soiled linen in strict accordance with separation guidelines. Clean and soiled linen are never conveyed together.
• We ship clean linen and receive soiled linens from separate loading docks to eliminate the possibility of cross contamination.
• The soiled linen area is physically separated from the clean linen areas and suitable precautions are taken in processing.
• HLS wash formulas, washing supplies and water temperature conforms to those set by the above noted agencies. The lines are washed between a range of 160 to 180 degree water temperature and are ironed at 330 degree temperatures.
• HLS clean linens are assembled, loaded on stainless steel or aluminium carts and are then covered in plastic and protected from contamination from the time they are finished being processed until they are received by the customer.
• HLS washes and sanitizes all carts, after each use the carts are subjected to a thorough germicidal detergent wash.
• HLS employees are provided with appropriate uniforms, protective supplies, vaccination programs, physical exams and we instruct them as part of continuing education programs on self-protection, safety, infection and control.
• At HLS we have a Quality Assurance Manager to assist in ensuring all linens.

Quality in use also includes high hygiene standards which benefits directly on the total cost of patient care through less linen rejected in the user location. Our new facility also has lower specific consumption of water and energy which allows HLS to control the impact of rising energy prices.