Our services

HLS Linen Services is proud of its 41 year history of providing linen and laundry service to many regions of Ontario and into Western Quebec. HLS currently ships linen to Ottawa, Cornwall, Smiths Falls, Brockville, Kingston, Belleville, Trenton, Brampton, Toronto, Etobicoke, Barrie and ships seasonally to the Kitchener and the Niagara region. We ship over 1 million pounds of linen a week and more that 50 million pounds a year.

HLS was established in 1974 and has continually provided a centralized, cost effective linen service for its many customers. HLS is located in a 185, 000 square foot state-of-the-art facility built in 2007 and provides services to acute care hospitals, long term care facilities, hotels, rehabilitation centers and mental health facilities, processing over 50 million pounds of clean linen a year. With 41 years of experience the trained staff and management are internationally recognized as leaders in North America for quality finishing and cost effective processing.

We understand that in the linen delivery system, as it applies to the world today, commitments must be met regardless of chance interruptions. Time and again we have responded to emergency situations by maintaining ongoing service to our customers through our 24 hour, seven day per week contingency plans. We also have a comprehensive Contingency Plan and Pandemic Plan to ensure our customers receive uninterrupted service.

We have a central processing plant located in Ottawa and a 30,000 square foot distribution depot located in the Toronto area to ensure our customer needs are properly serviced. We are deemed an essential service, are covered under HLDAA so, therefore, our workers cannot strike ensuring our customer delivery needs are always met.
HLS Linen Service operates a flexible operation that has been designed to meet the needs of our customers in order to give them piece of mind. Reliability and cost savings are our ultimate goal.

Sectors

Healthcare + OR

In addition to standard healthcare linen processing, HLS offers secure, clean room processing and preparation of sterile linens or surgical use. Adhering (and exceeding) the highest safety standards, the HLS clean room is set apart from the standard laundry facility and is equipped with state of the art air scrubbing and inventory control systems.

How can we save you money?

Health Care Clients will have no set-up charges or any other kind of charge for linen required for new customers to join our system. HLS would be responsible for all the linen costs and replacement linen costs. HLS does not charge any growth and increased demand charge in the event of expansion at customer site. These costs are the responsibility of HLS.

Long-Term Healthcare

HLS Linen Service operates a flexible operation that has been designed to meet the needs of our Long-Term Care Customers in order to give them piece of mind. Reliability and cost savings are our ultimate goal.

Linen processing (laundering) services include:

  • HLAC Certified linen processing, with responsive, 24-hour emergency turnaround
  • Hospital, long term care, and health facility linen processing and supply
  • Surgical pack sterilization and operating room linen
  • Uniforms and lab coat processing
  • Hospitality linen processing
  • Mending and alterations
  • Ambulance and forensic linen services
  • Incontinent care systems
  • Special events linen
  • Table linens, napkins and other food & beverage related linens

 

In addition to processing, HLS also offers:

  • Linen rentals
  • Linen and related product sales
  • Linen reporting and management

How can we save you money?

Long Term Care Clients will have no set-up charges or any other kind of charge for linen required for new customers to join our system. HLS would be responsible for all the linen costs and replacement linen costs. HLS does not charge any growth and increased demand charge in the event of expansion at customer site. These costs are the responsibility of HLS.

Hospitality + Fitness

HLS Linen Service operates a flexible operation that has been designed to meet the needs of our Hospitality and Fitness Services Customers in order to give them piece of mind. Reliability and cost savings are our ultimate goal.

Linen processing (laundering) services include:

  • HLAC Certified linen processing, with responsive, 24-hour emergency turnaround
  • Uniform processing
  • Hospitality linen processing
  • Mending and alterations
  • Special events linen
  • Table linens, napkins and other food & beverage related linens

In addition to processing, HLS also offers:

  • Linen rentals
  • Linen and related product sales
  • Linen reporting and management

How can we save you money?

HLS can provide a full projected forecast on current in-house operational cost versus the cost to outsource laundry processes to HLS Linen Services. Customer savings would be achieved through reduced costs associated with labour, utilities, chemicals, and maintenance as well as capital expenditures. Please contact us for a free quote.

Overview

Linen processing (laundering) services include:

  • HLAC Certified linen processing, with responsive, 24-hour emergency turnaround
  • Hospital, long term care, and health facility linen processing and supply
  • Surgical pack sterilization and operating room linen
  • Uniforms and lab coat processing
  • Linen processing
  • Mending and alterations
  • Ambulance and forensic linen services
  • Incontinent care systems
  • Special events linen
  • Table linens, napkins and other food & beverage related linens

In addition to processing, HLS also offers:

  • Linen rentals
  • Linen and related product sales
  • Linen reporting and management

HLS Linen Services is armed with state of the art heat and energy efficient equipment that uses a fractions of the utilities normally consumed by on-premise laundry. The design of HLS equipment combines water treatment and softening systems which reduces the use of chemicals in the wash process and increases the life of the textile. As a centralized system, HLS can optimize process for each type of linen, providing ideal solutions for each individual need.

We are committed to maintaining a high percentage of order fill rates and providing our clients with their linen needs, when they need it. In order to maintain our average order fill rate of 99.9%, we utilize a specialized computer to maintain the appropriate quantities of linen and ensure constant and reliable service. Our system also provides information that identifies areas where linen usage deviates from the average and enables HLS to work closely with our clients to validate linen requirements. All customers can be provided with detailed reports on consumption and on costs for each ward or department.

Cost savings

HLS works with our clients to control linen expenses and maximize cost savings. Having the right linens within reach is our commitment to our clients. Our experienced staff assists our customers by evaluating their procedures, recommending the right product mix, and making suggestions to improve in-house efficiencies.

By working with a centralized linen service like HLS, the costs savings that stem from the economies of scale and processing volume managed by our team, is passed on to our customers, making linen a more manageable and consistent budget item. Automations and computerized systems dramatically increase labour efficiency. These savings, along with other essential services we provide, have a direct impact on hospital efficiency, level of patient care, and overall satisfaction.

By outsourcing linen requirements, our customer see benefits
that include:

  • Reduction or elimination of capital funding required for internal linen management
  • Premium space can be put to use for programs
  • Environmental waste is significantly reduced
  • Reduction in costs related to utilities required to run an internal laundry facility (gas, water, electricity)
  • Other direct cost savings including supplies and maintenance

Top 10 Reasons to Rent

  • No Capital Investment: Your Linen Supply company makes the initial investment.
  • Increase Profitability: By outsourcing, you eliminate the variable costs from an on-premise laundry.
  • Cost Containment: With a rental service, you pay a fixed amount.
  • Image Enhancement: Your customer-service business will shine with linen service.
  • Customer Preference: Customers prefer the look, feel and smell of clean, professionally-cleaned linen.
  • Customized Tailored Programs: A linen supply company will work with you to determine a delivery schedule and inventory that meets your needs.
  • Versatility of Selection: A linen supply company has many styles and colors of linen to choose from.
  • Repeat Business: A clean, professional image keeps customers coming back.
  • Eliminate Waste: Reusable linen is the best environmental option for the conscious manager.
  • Professional Service: You are guaranteed clean linen an on-time delivery when you go with a professional linen supply company.

Value added services

AUDIT OF ON-PREMISE LAUNDRY COSTS VS RENTING.

HLS can conduct an audit of current expenses related to on-premise laundry systems and provide comparisons that will help stakeholders see the value of a centralized system.

HLS also offers s a full laundry conversion program from on-site to centralized service and by evaluating procedures and requirements, can recommend the right product mix, and make suggestions to improve in-house efficiencies. In the end, our goal is to provide savings and exceptional customer service to our customers.

ONSITE LINEN DISTRIBUTION

HLS can provide a trained on site Linen Manager and Linen distribution team to handle all on site linen operations and utilization. Working with hospital staff, the HLS team reduces costs and ensures end users receive the appropriate items for their patients while effectively managing the quantities needed on daily basis.

Through this service, HLS is responsible for daily inventory, managing par levels, and ensuring the clean and soiled linens are transported safely throughout the facility, 7 days per week. The greatest value our linen team offers is information on linen utilization assessment, process improvement implementation, and daily communication with key personal and end users.

EXCHANGE CART SERVICES

A true exchange system is the most effective and efficient method for delivery within healthcare facilities. It allows good inventory control and turnover, more accurate quotas, and involves the least amount of linen handling from laundry to end users. In order to maintain inventory and high safety and cleanliness standards, HLS utilized a cart exchange system for control, delivery, and return of the product.

GARMENT/SCRUB EXCHANGE

HLS offers an extensive garment scrub exchange management system. Our Garment/Scrub program features a Closed Look Inventory Management System utilizing barcode and or RIFD Technology. Every barcode/RIFD Chip identifies a specific item and size for your facility that can be tracked back from your facility to our laundry and back. HLS can customize scrub needs through our on linen ordering system and standing orders.