Testimonial – The irreplaceable “Elmo”

At HLS, the core of our business practices and corporate culture is to provide exceptional customer service and support. Over the years, we’ve been fortunate to make a difference in the lives of our customers when they depend on us, and it means the world to us to be able to do so.

Our plant processes over 1.75 million pieces of linen per week from hospitals, hotels and nursing homes all over Ottawa and parts of Ontario. Thanks to our efficient laundry tracking system for lost and found items, we’ve helped hundreds of people recover valuable items – but the Lacelle family will always hold a special place in our hearts…

“I recently had a procedure done at the Riverside hospital. I was nervous, so I decided to take my son’s Elmo to comfort me. When I got home from the hospital, I realized I left Elmo behind. 

Now, this just isn’t your average stuffed animal. This Elmo belonged to my 12-month-old son, who recently passed away.  

Our little warrior spent 4 months in hospital fighting for his life. Elmo was just one of those things that never left his side. Even during our son’s tough times, he always managed to smile for Elmo. 

HLS Linen Service became aware of our situation and did everything they could to help. They were so empathetic and compassionate. You can genuinely feel that they were going above and beyond to find our missing Elmo. I was starting to lose hope, but HLS Linen Service pulled through and found him! 

Elmo’s little laundry adventure has come to an end and he has safely been returned. Thank you from the bottom of my heart for all your hard work and amazing communication. Words cannot even express how grateful I am to have him back. 


The Lacelle Family “

Krista, our regional director of business relations, spoke back and forth with Ms. Lacelle for two days before this treasure was found and met with her to reunite her with this irreplaceable “Elmo”.